Refunds
Standard distance-selling rules, with a clear exception for personalised handwriting.
Last updated 24 August 2026
Faulty or not as described
If the card is damaged in the post, the writing does not match what you confirmed, or we sent the wrong design, tell us within 14 days of delivery. Email info@nebulinx.com with your order number and a photo if you can. We will rewrite and resend or refund in full, including standard postage.
Change of mind
Because each card is written to your wording, the 14-day cancellation right for most online goods does not apply once we have started writing (Consumer Contracts Regulations 2013, personalised goods). If we have not yet started, email us and we will cancel and refund.
How refunds are paid
Refunds go back to the same payment method, usually within 5–10 working days of our confirmation. Shopify processes the payment.
Bulk orders
For a list of recipients, we refund or rewrite only the rows that were wrong or undelivered because of our error. Rows with addresses you supplied incorrectly are not refunded after posting.